FAQs

General

Firstly you need to register an account with us. This process is very simple and will ensure you can quickly and safely make orders with us.

Once you have finished shopping simply go to the checkout, choose your delivery and invoice addresses and select your payment method. You will receive a confirmation e-mail once your order has been received.

Numed offer a variety of ways to pay for your order.

We offer secure Credit/Debit card payment via SagePay. We currently accept Mastercard, VISA, Switch / Maestro, Visa Debit, Delta and Electron. NHS purchase orders are also accepted.

Customers are able to create an account with us to pay for items. To request an account, select the items you wish to purchase and during checkout select ‘Pay on Account’. Once the checkout process is complete, an account application form will be sent to you via your registered e-mail for you to complete.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Delivery

We deliver to all parts of the United Kingdom, Northern and Southern Ireland.

If you wish to order from outside the UK & Ireland, please contact a member of our sales team on +44 (0)114 243 3896.

Delivery is free of charge on orders over £100 ex. vat to anywhere within mainland UK and Ireland.

Our standard delivery charge for all orders below £100 ex VAT is £5.95. If you wish to order from overseas, please contact our sales team on +44 (0)114 243 3896 to discuss shipping costs.

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address or to verify details with the customer before shipping to a different address.

We despatch our orders via Royal Mail, APC, and DPD Courier services. 

Returns

If you are not happy with the goods you have received, you can return them to us within 14 days of receipt for a refund providing they are in original resalable condition.

If you wish to return an item please contact our customer services team on +44 (0)114 243 3896. Once the return is complete, your account will be credited or your card will be refunded.

Your Order

You will receive an automated email to confirm your order has been received and is being processed. 

If your order has not arrived when you were expecting it to, please contact our customer service team on +44 (0)114 243 3896 or via email with your order number to hand.

If you wish to make any amendments to your order please contact our customer service team on +44 (0)114 243 3896.

If you have already received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulations.

If an item is missing from your order please contact us on +44 (0)114 243 3896 or via email with your order number. We will do our best to resolve this issue as quickly as we can.