Case Study: Envisage - Barns Medical Practice

Envisage Waiting Room TV and Patient Call

Jan McCulloch, Management Partner

"We’ve been extremely pleased with all of our Numed solutions. Envisage continues to be a valuable patient communication and education tool, and our integrated diagnostic solutions have become an important part of our clinical workflow. As our patient list has grown to over 11,000 patients, the systems have continued to support both our team and our patients exceptionally well."

Barns Medical Practice, is a 6-partner, training practice situated within purpose built premises in the centre of Ayr serving the needs of over 8800 patients.

Having moved into the new building the practice were unhappy with the patient call system that had been installed
With an expanding Practice and eleven consulting rooms to manage they knew they had to invest in a modern, efficient and easy to use system.

"Barns Medical Practice, is a 6-partner, training practice situated within purpose built premises in the centre of Ayr serving the needs of over 8800 patients.

Having moved into the new building the practice were unhappy with the patient call system that had been installed
With an expanding Practice and eleven consulting rooms to manage they knew they had to invest in a modern, efficient and easy to use system."

What the practice said:

With an expanding Practice and eleven consulting rooms to manage, we knew we had to invest in a modern, efficient and easy to use Patient Call and Health Information system. We had previously purchased equipment through Numed Healthcare and knew they were a company with a good reputation for quality and after sales service, and so invited them along to give a demonstration.

As well as offering a complete patient call system which would integrate with Vision, our clinical system, we were impressed with Envisage Media, a system which would allow us to display not only local and national health promotion material, but Practice specific information too. We liked the idea that this was completely configurable by us, that we could target specific audiences e.g. breast feeding information shows during immunisation and ante-natal clinics, and we could run educational material in line with current local, regional and national campaigns.
From placing our order to installation, the service received has been terrific. Envisage Coda is housed within reception, is completely unnoticeable and does not slow down the clinical system. The training we received was very good and the after sales service has been magnificent.

Having used the system for a while we haven’t been disappointed. The flow of patients is much more efficient than before, the receptionists time has been freed up to do other duties, and the atmosphere within the waiting room is much calmer than before. The patient’s attention is automatically drawn away from the Reception Desk to the screen, and the patients enjoy viewing the up to date practice information and health promotion material. The feedback on the patient call system has been very good.

Envisage has proved to be an excellent resource within the practice both as a patient call system and an educational tool for patient health.

2026 Follow-Up

A recent follow-up with Jan McCulloch has highlighted the long-term value Barns Medical Practice continues to gain from its partnership with Numed Healthcare. Since the original installation, the practice has grown significantly and now cares for more than 11,000 patients, up from approximately 8,800 when the case study was first published. [numed.co.uk]

Jan confirmed that she continues to be delighted with all of the Numed solutions used throughout the practice. This includes Envisage Waiting Room TV and Patient Call, which remains an effective way of managing patient flow while delivering engaging and educational health information, as well as the practice’s integrated diagnostic solutions, which help support efficient clinical workflows and high-quality patient care.

The practice continues to benefit from the flexibility of Envisage’s content management capabilities, allowing health promotion messages, practice updates and targeted patient education campaigns to be displayed throughout the year. Combined with Numed’s integrated diagnostic technology, the solutions have helped support the practice’s growth while maintaining high standards of patient care.

Jan’s feedback remains overwhelmingly positive, and she continues to recommend Numed Healthcare’s solutions for practices looking to improve patient communication, streamline workflows, and enhance the overall patient experience.

We’ve been extremely pleased with all of our Numed solutions. Envisage continues to be a valuable patient communication and education tool, and our integrated diagnostic solutions have become an important part of our clinical workflow. As our patient list has grown to over 11,000 patients, the systems have continued to support both our team and our patients exceptionally well.”

Jan McCulloch, Management Partner, Barns Medical Practice