Case Study: Envisage - Derby Medical Centre

Envisage Waiting Room TV and Patient Call System

Helen Harwood, Practice Manager

“Not only are our patients leaving the practice better informed about our services, we have found that reception staff are not under so much pressure from enquiries, simply because patients can find the information they require on the screen.”

The Derby Medical Centre is a vibrant practice based in the heart of Epsom, Surrey and has been serving its community for over 100 years. The Centre has over 13,000 patients and prides itself on maintaining a personal list system for continuity of care and due to popular demand.

“As a large GP practice with an ever increasing workload, it was becoming  a challenge to communicate with patients as swiftly and effectively as we would have liked” explains Practice Manager Helen Harwood.

At a Patient Participation Group Meeting, it was clear that patients were also frustrated by the current call system, which was dated and unfit for purpose. It was obvious that an upgrade was needed but the system needed to meet both requirements.

Envisage Coda is an advanced visual information system for the waiting room, that combines health awareness and practice information messaging with an optional patient call facility.

“When I came across Numed at last year’s NVUG conference I knew I had found what I was looking for,” continues Helen. “After an initial and thorough site survey it was no time at all until the system was installed and up and running. The online training and remote access to the system provides additional flexibility and freedom.”

Ten months post install, the Derby Medical Centre have reported a significant improvement in patient engagement thanks to this new communication channel.

“Whether we customise our content so it’s practice specific or use the excellently resourced media library that comes with the package, we know our patient’s are accessing relevant, timely health-related messages."

Central to a successful modern surgery is enhancing the patient experience.“We have positively embraced the Envisage system and would thoroughly recommend other practices to do the same.”