Cost of compliance

Dear Valued Customers,

I hope this message finds you well.

I write to you as the Managing Director of Numed Healthcare, the family-owned business in which I have personally been involved for over 35 years. Our company values are the guiding principles that have shaped our culture, behaviour and decision making.

Throughout this time, we have remained very aware of the importance of high-quality customer support, and I have always been exceptionally proud of our company’s high levels of attainment in this area. We are proud of the on-going customer loyalty and positive word-of-mouth we enjoy, which has been invaluable for our long-term success.

In today’s digital age there are new challenges and expectations around clinical safety, data security and regulatory compliance for all organisations supporting the NHS. These standards and accreditations are important and ensure our products and services are safe and secure for use in the NHS. 

They do, however, add significant operational costs to our business.

Our long-standing customers will be aware that for over a decade, Numed has imposed little or no price increases for our support and software licensing services, preferring instead to carefully manage savings through optimising operational efficiencies and investing in new technologies.

Numed is not a company that routinely increases prices on an annual basis based on RPI or other markers.

However, it is no longer possible for us to absorb the ever-increasing financial burden in adhering to the current IT and IG standards. This year, we must therefore make a small increase of between 4-5% on key annual licence and support services.  

Thank you for your continued business and the trust you place in us to support your practice.

Yours sincerely

Simon Healy

Managing Director

Numed Healthcare