Celebrating a Technical Support Milestone: A Net Promoter Score of 97
At Numed Healthcare, we have always believed that great products should be supported by exceptional service. Whether we're helping customers install new diagnostic equipment, providing software assistance, resolving technical issues, or supporting the day-to-day operation of important healthcare systems, our goal has always remained the same: to deliver fast, knowledgeable, and reliable support whenever our customers need it.
That's why we are delighted to announce that our Technical Support team has recently achieved an incredible Net Promoter Score (NPS) of 97! This achievement reflects the consistently high level of service our customers receive and demonstrates the commitment of our team to helping healthcare organisations across the UK succeed. The score was recently highlighted internally as one of the highest support satisfaction scores recorded by the business.
What Does an NPS of 97 Mean?
Net Promoter Score is a globally recognised measure of customer satisfaction and loyalty. It is calculated by asking customers how likely they are to recommend a company or service to others.
While many organisations consider an NPS above 50 to be excellent, achieving a score above 90 is exceptionally rare. A score of 97 demonstrates that the vast majority of our customers have had a highly positive experience with our support team and would confidently recommend Numed Healthcare to colleagues and peers. The organisation's previous support satisfaction reporting has consistently achieved scores above 90%, with recent annual results exceeding 97%.
Putting Customers First
Delivering world-class support does not happen by accident. Behind every support request is a team of dedicated professionals who are passionate about solving problems and helping customers get the very best from their systems.
Our Technical Support team supports a wide range of products and services, from our I³ integration software through to patient check-in systems, waiting room technology, and medical devices deployed throughout primary and community care. When customers contact us, they are speaking to specialists who understand both the technology and the clinical environments in which it operates.
We recognise that healthcare professionals rely on our systems every day to support patient care. That's why we place such a strong emphasis on responsiveness, technical expertise, and clear communication.
Continuous Improvement Matters
While we are proud of this achievement, we view it as motivation to continue improving rather than a finish line.
Over the last year, we have invested in new support processes, enhanced customer communication, and additional self-help resources to ensure customers can access assistance in the way that suits them best. Numed has also previously introduced self-help options to complement its technical support offering and help customers resolve common issues more quickly.
By listening to customer feedback and continually refining our services, we can ensure that our support offering continues to evolve alongside the needs of modern healthcare organisations.
A Thank You to Our Customers
Most importantly, we would like to thank every customer who has taken the time to provide feedback. Your comments help us identify what we are doing well and where we can improve.
Achieving a Net Promoter Score of 97 is a result of the strong relationships we have built with our customers over many years. We are grateful for the trust you place in Numed Healthcare, and we remain committed to providing the high levels of support, service, and expertise you have come to expect from us.
As we continue to develop innovative healthcare technology solutions and expand our services, our focus remains unchanged: delivering outstanding customer experiences and supporting healthcare professionals to provide the very best care for their patients.
