MediServe Support

Keeping your equipment running smoothly is critical to the success of your practice. For a fixed annual fee Numed Healthcare offer a complete product support package called MediServe.

Offering total peace of mind, 1, 2 and 3 year MediServe support packages* are available on many of our products giving you the following exclusive benefits:

Technical Support

  • Unlimited support from our dedicated and highly skilled technical support team
  • Priority response for all support queries, with most questions beingresponded to within 45 minutes
  • Software upgrades and re-installation of software should you change your PCs
  • Inclusive technical tips via email

Service & Repair

  • Full annual service and calibration of your equipment to the manufacturer’s specification
  • Full equipment repair cover including parts and labour
  • Inclusive loan equipment when yours is being serviced or repaired
  • Inclusive servicing compliant to QoF Indicator 7***

What do our customers think?

Don’t take our word for it, during a recent 12 month period over 99% of our customers rated the our MediServe support as ‘Very Positive’. Here’s what they had to say:

“We are a large practice (over 35,000 patients) and have a lot of 3rd party software on site, Numed are by far the best support team I deal with, always helpful, polite and get the job done.”

Debbie Perry

Latham House Medical Practice

“A very positive experience. The immediate response meant that the clinical appointments were not disrupted at all. Thank you”

Stirchley Medical Practice


“The MediServe experience was excellent. I had never used the equipment before and will not hesitate to ring again should I have any problems”

Balance Street Medical Practice


*The prices of our MediServe support packages may differ if taken after the time of purchase of the product

** subject to availability

*** not included with 90 day MediServe


“Clear and concise instructions given in a relaxed manner - thank you”

“Extremely helpful and knowledgeable trainer… the training was excellent”

“The engineers are always very knowledgeable and helpful, they deal with your requests quickly and efficiently”

“Excellent training; all questions answered and we feel confident to use the equipment.”

Trainer was excellent, very friendly and very very helpful.”